Sustainability in Social Dimension
SYMPHONY Communication Public Company Limited believes that sustainable business growth can only be achieved when the Company's operations are recognized, trusted, and believed in by all stakeholders throughout the business value chain.
Therefore, the Company places great importance on conducting business responsibly, contributing to value creation, generating opportunities, and developing to enhance the quality of life for employees and members of the community.
Respect for Human Rights
SYMPHONY Communication Public Company Limited is committed to and values the respect for human rights in all aspects, recognizing the importance of valuing the identity of each individual. The Company promotes and protects freedom and treats everyone equally while opposing all forms of human rights violations. The Company has established a human rights policy as a commitment to uphold, support, and promote the respect and protection of fundamental rights and the dignity of all individuals involved in its operations. This aligns with domestic laws, international human rights principles, and best practices for the business sector.
Human Capital Management and Development
Employees are considered valuable resources and play a crucial role in the sustainable success of the Company. Driving the Company toward its vision and meeting its goals and missions requires valuable resources in terms of knowledge and skills, as well as efficient and effective performance.
Employment
The Company hires employees by considering qualifications that are suitable for the organization and specific positions. It promotes fair employment practices without restrictions based on gender, age, race, religion, or educational background. However, the Company maintains a selection process to identify candidates that fit the job positions, which includes conducting knowledge tests relevant to the positions to assess the applicants' abilities, evaluating work attitudes, and measuring skills for each job role. The interview process is emphasized to ensure that suitable personnel join the team. The Company believes that selecting the right candidates benefits not only the organization but also prevents applicants with unsuitable qualifications from wasting their time on jobs that do not match their skills.
Compensation and Benefits
The Company has established a compensation policy for employees, both in the short and long term, based on knowledge, skills, experience, qualifications, and individual performance evaluations, as well as the Company’s overall performance. The Key Performance Indicators (KPIs) have been applied to evaluate performance. Therefore, employees of all genders and levels will receive fair and appropriate compensation. Additionally, the Company has set a salary structure and benefits that are competitive with other companies in the same industry.
In addition to salaries and annual bonuses, the Company provides its employees provident fund to promote savings and enhance financial security for employees.
Furthermore, the Company offers various benefits, including
health insurance, life insurance, accident insurance
allowances for business travel
financial assistance and condolence wreaths
special interest loan benefits
retirement compensation
annual health check-ups
organizes training sessions to educate employees
Knowledge and Capability Development
In today’s rapidly changing business environment, employees are the heart and driving force behind sustainable business growth. Therefore, the Company places great importance on developing the potential of employees in every aspect, ensuring they are equipped with the skills and capabilities to innovate and effectively adapt to changes.
The Company emphasizes continuous training for employees at all levels to maximize their knowledge
and expertise in their roles, enabling them to meet the Company’s goals and strategies while supporting future business growth. The Company will define the framework for employee development through appropriate training programs and encourage employees to participate in training that aligns with their needs for skill enhancement and knowledge improvement.
Employee Engagement
Fostering employee engagement with the organization is a crucial factor that drives the business in the direction of its established goals and strategies. Employee participation relies on trust; it is essential to build trust and motivate employees. The Company places importance on developing work processes and actively listening to employee suggestions and feedback. One significant method for enhancing management efficiency concerning "employees" is conducting employee engagement surveys to gather clear and direct feedback. This process also provides an opportunity to create plans for improving and optimizing human resource management.
the Company conducts employee engagement surveys annually,
at least once a year
to ensure ongoing assessment and enhancement of employee commitment to the organization.
Safety, Occupational Health and Work Environment
Ensuring the safety, occupational health, and well-being of all employees in a positive work environment is a key focus that the Company is committed to continuously pursuing. The Company emphasizes preventive safety and occupational health management with
the ultimate goal of achieving "zero loss and accident."
This means that everyone can perform their work effectively without any accidents or losses that could impact their lives, their families, or the organization
The Company is committed to ensuring that its personnel and related stakeholders have a good quality of life, with safety in the workplace under effective management of safety, occupational health, and compliant working conditions. The Company has established a safety, occupational health, and environmental policy as a guideline for operations and to maintain a quality management system regarding safety, occupational health, and working conditions. It stipulates that workplace safety is a duty and responsibility of both management and all employees.
The management of safety, occupational health, and working conditions will be overseen by the Company’s Safety, Occupational Health, and Environmental Committee, chaired by the highest-ranking executive or an authorized representative of the organization. This structure aims to effectively implement the policy while also streamlining operations to ensure quick and concise responses to safety issues, which require timely and efficient action. Additionally, there are designated responsible units and professional safety officers tasked with inspecting, monitoring, and reporting compliance with safety measures in the workplace.
Privacy and Personal Data Protection
The Company recognizes the importance of personal data protection and is committed to responsibly safeguarding the personal data collected, used, disclosed, and transferred of all stakeholders, including shareholders, employees, customers, vendors, and business partners. The Company has established written policies and practices regarding personal data protection to ensure transparent operations and to guarantee that the personal data of shareholders, employees, customers, vendors, business partners, and other stakeholders is protected in accordance with the law and in compliance with the Personal Data Protection Act B.E. 2562.
The Company has outlined the following guidelines for personal data protection:
Disabilities Support
The Company places great importance on enhancing and improving the quality of life for persons with disabilities in society. It promotes opportunities for persons with disabilities to engage in employment, thereby generating income, achieving self-sufficiency, reducing inequalities, and participating in society on equal terms. The Company operates in accordance with Section 35 of the Enhancement and Development of Persons with Disabilities Act B.E. 2050 by employing visually impaired individuals to provide relaxation massage services for employees, with a total of 4 employees. This reflects the legal requirement of a ratio of one person with a disability for every 100 individuals.
Community and Social Responsibility
SYMPHONY Communication Public Company Limited recognizes that communities and society are key stakeholders in the company's business value chain. They are both affected by the company's operations and can impact the company in return.
Therefore, the company is committed to conducting its business with a strong focus on community and social responsibility. This includes ensuring safety and health, developing the economy and quality of life for people in surrounding communities, fostering collaboration in various sectors, and managing environmental impacts. The goal is to enable communities and society to grow sustainably alongside the company, fostering mutual trust and benefits.
The company has developed a strategy for community and social responsibility that aligns with sustainable development principles and the Sustainable Development Goals (SDGs) of the United Nations. This strategy aims to create shared value between business and society by emphasizing relationships and engagement with diverse sectors. It applies the company’s technology and expertise through various corporate social responsibility (CSR) projects and activities across five key areas
