Materiality
Symphony Communication Public Company Limited attaches importance to the management of both internal and external sustainability issues and has thus instituted a materiality assessment and prioritization process in compliance with the Standards of the Global Reporting Initiative (GRI).
The Company compiles and assesses issues related to sustainable development through materiality assessment, which places emphasis on the context of sustainability, global and regional trends, and direction in the telecommunication industry, while taking into account the Company’s operational strategies and risk factors both at present and in the future that may provide impacts or create opportunities for the Company’s business operations.
Materiality Assessment Results
In 2023, the Company had a total of 20 ESG topics and categorized the topics into 3 levels according to the significance of their impact on the Company and stakeholders, which are very critical, moderately critical, and less critical.
Summary of ESG topics
Economic and Corporate Governance Dimension
- 1 Corporate Governance
- 2 Risk Management
- 3 Business Development
- 4 Customer Relations Management
- 5 Supply Chain Management
- 6 Innovation Development
- 7 Cyber Security
- 8 Strategic Partnership
- 9 Network and Solution Development
ESG materiality
Social Dimension
- 10 Labor Treatment
- 11 Human Capital Development
- 12 Safety, Occupational Health and Work Environment
- 13 Privacy Protection
- 14 Human Rights
- 15 Digital Wellness
- 16 Community Safety
- 17 Community Development
ESG materiality
Environmental Dimension
- 18 Environment Protection
- 19 Climate Change
- 20 Waste and Hazardous Waste Management
ESG materiality




