Stakeholders Engagement

Communication/ Engagement Channels

• Internal communication through various channels
• Annual employee engagement survey
• Townhall meeting
• Company activities
• Communication channels between the Company and employees, e.g., website, social media, etc.
• Complaint and whistleblowing channel

Interests/Expectation

• Good, appropriate and fair compensation and benefits
• Career advancement and stability
• Support for potential and knowledge development
• Effective and fair performance appraisal system
• Caring for the quality of life and well-being of employees, including a good, hygienic and safe working environment
• Work-life balance and happiness at work
• Respect for rights and equitable treatment
• Participation in expressing opinions
• Retaining employees who are potential

Company’s responses

• Establish company policies and procedures in accordance with relevant laws.
• Respect human rights and strictly comply with human rights policy.
• Treat all employees equitably and fairly.
• Respect employees' privacy rights.
• Promote career advancement and provide appropriate compensation and benefits.
• Promote continuous development of potential, knowledge, and skills for employees.
• Promote work safety by providing a clean and safe working environment.
• Promote good work behavior and promote diversity and acceptance of differences among employees.
• Organize recreational activities, including activities to build good relationships among employees and their engagement to the organization.
• Conduct annual employee engagement surveys and performance evaluations.
• Provide secure channels for expressing opinions and making complaints.
• Organize social and environmental projects to promote a sense of social and environmental responsibility.

Communication/ Engagement Channels

• Meeting and visiting customers
• Services center and call center
• Customer relations activities and marketing activities
• Customer satisfaction and engagement survey
• Complaint channels and various communication channels, such as website, email, telephone, letter, social media, etc.
• Perspective survey on expectations of customer representatives as part of the preparation or improvement of the company's action plan

Interests/Expectation

• Coverage area
• Quality, efficiency, and stability of network
• A variety of services that meet needs and enhance business efficiency and competitiveness
• Exclusive services and tailored experience
• Appropriate and fair price
• Provision of service information with knowledge and expertise in a responsible way
• Delivery of quality products and services according to standards, in line with expectations, and in accordance with terms and conditions and relevant laws
• Reliability, confidence, flexibility, and proper adjustment
• After-sales service, prompt responsiveness to problems or complaints, and attentiveness to resolve problems in a timely manner
• Various and easily accessible communication channels
• Data security and customer privacy/confidentiality protection
• Ongoing and sustainable services

Company’s responses

• Continuously develop, expand, and improve network quality and equipment with cutting-edge, safe, and environmentally-friendly technology.
• Develop and deliver solutions and digital services that can meet customer needs.
• Deliver excellent experiences and services that exceed expectations before, during, and after service by a knowledgeable, capable, and experienced team.
• Regularly conduct customers’ opinions and satisfaction surveys.
• Study customer needs and listen to their opinions, expectations, concerns, and impacts, and use them to improve and develop services consistently.
• Provide training to employees to provide excellent customer service.
• Provide various contact and communication channels, such as telephone, email, service center, website, social media, etc.
• Strengthen confidence in information security management with ISO/IEC 27001:2013 standard.

Communication/ Engagement Channels

• Seminar and meeting with supplier
• Complaint channels and communication channels between the Company and suppliers/vendors, e.g., website, phone, e-mail, social media
• Perspective survey on expectation of representatives of suppliers and contractors as part of the preparation or improvement of the company's action plan
• Supplier relations activities, such as CSR activities

Interests/Expectation

• Fair and equitable treatment
• Fair and transparent procurement process
• Clear procurement policy
• Adherence to the established agreement
• Flexibility to adjust prices of products or services
• Long-term relationship
• Support and development for mutual growth

Company’s responses

• Establish transparent and fair procurement process; regularly review and improve procurement process and communication to meet mutual needs
• Share knowledge and technologies to improve procurement process
• Review and take immediate action on any issues that occurred
• Do not request or receive any dishonest benefits, whether directly or indirectly

Communication/ Engagement Channels

• Memorandum of Understanding of joint business operations
• Business dialogues
• Meetings, events, and activities
• Various communication channels, such as websites, email, telephone, social media, etc.
• Perspective survey on expectations of partner representatives as part of the preparation or improvement of the company's action plan

Interests/Expectation

• Creation of shared value and mutual business benefits
• Enhancement of business competitiveness
• Knowledge sharing for business improvements and innovation in new products and services development
• Willingness to provide support promptly when issues occur
• Business integrity and transparency
• Business continuity
• Trust, good relationships, and cooperation to achieve higher potential and efficiency that benefit long-term business deals

Company’s responses

• Review and discuss with business partners on value-creation initiatives
• Provide teams to collaboratively work with partners to improve business processes and benefits
• Practice effective communication
• Review and take immediate action on any issues that occurred

Communication/ Engagement Channels

• Occasional visit
• Meetings or seminars for exchanging ideas
• Initiatives and activities of government/regulatory agencies
• Various communication channels, such as websites, telephone, email, letter, social media, etc.

Interests/Expectation

• Compliance with laws, rules, regulations, and good corporate governance principles
• Disclosure of information with accuracy, completeness, and transparency
• Collaboration and support for activities organized by government/regulatory agencies
• Business operation with responsibility towards the community, society, and the environment

Company’s responses

• Strictly comply with applicable laws and regulations.
• Operate business with integrity and transparency based on good corporate governance principles.
• Disclose information or prepare a report in accordance with the criteria stipulated by regulatory agencies.
• Support and participate in activities and programs organized by government agencies.
• Conduct business with responsibility towards community, society, and environment.

Communication/ Engagement Channels

• Meeting with relevant executives and employees
• Various communication channels, such as email, telephone, letters, website, social media, etc.

Interests/Expectation

• Compliance with agreed terms, conditions, and obligations
• On-time repayment
• Good liquidity management
• Financial stability, debt repayment ability
• Business continuity and performance growth
• Transparent business operation

Company’s responses

• Pay debt on time.
• Abide by established terms and conditions.
• Provide accurate and complete information.

Communication/ Engagement Channels

• Activities with the community
• Community engagement through employment
• Channels for receiving complaints and various communication channels, such as website, email, telephone, letter, social media, etc.

Interests/Expectation

• Business operation with responsibility toward community, society, and environment
• Safety
• Job opportunities and income
• Cooperation and support for community activities
• Arrangement of activities that are beneficial for community, society, and environment
• Application of the Company's knowledge, skills, and expertise to develop community
• Participation in economic and social development

Company’s responses

• Strictly comply with applicable laws and regulations
• Oversee the network equipment installation process to ensure that all parties involved carry out their work in accordance with the procedures and that there is no negative impact on the communities
• Assess the impact on business operations that may affect the community, society, and environment
• Study, learn, understand, listen to community feedback, and respond to expectations
• Promote local employment
• Respect local tradition and culture
• Provide support and participate in activities arranged by communities, or activities that are beneficial for society and the public
• Build awareness and promote corporate culture of social and environmental responsibility

Communication/ Engagement Channels

• Shareholders’ meeting
• Various communication channels, such as Company’s website, SET website, email, telephone, letters, etc.
• Investor Relations events and activities, such as opportunity day, analyst meeting, quarterly meeting with analysts and investors
• Annual Registration Statement/Annual Report (Form 56-1 One Report)
• Perspective survey and interview on expectations of shareholders' representatives

Interests/Expectation

• Business continuity and performance growth
• Stability of income and cash flow
• Regular dividend payment
• Respect for shareholders’ rights and equitable treatment
• Good corporate governance, transparency, and social and environmental responsibilities
• Efficient risk and crisis management
• Disclosure of financial and non-financial information accurately, completely, and in a timely manner through various and easily accessible channels
• Effective communication
• Opportunity to express opinion on business performance
• Innovation to enhance business efficiency

Company’s responses

• Create constant business growth
• Pay dividends where possible
• Operate in accordance with good corporate governance principles, be socially responsible, and preserve the environment
• Establish and continuously update good corporate governance policy and related practices
• Disclose important information accurately, in a timely manner, and in accordance with the requirements of the regulatory agencies
• Clearly and continuously communicate with shareholders and investors

Communication/ Engagement Channels

• Meeting arranged by industry associations or organizations
• Collaboration projects at the request of the relevant government or regulatory agencies

Interests/Expectation

• Legal and fair competition

Company’s responses

• Conduct business with ethics
• Strictly comply with the Business Code of Conduct regarding the treatment of trade competitors
• Provide collaboration in activities